Every Purchase Helps A Woman In Need #GirlsSupportGirls 💜

FAQ

Our friendly support team are ready and waiting to help with any queries you have - just email hi@thespark.company for a speedy response

Here's some frequently asked questions in the meantime: 

Will my order be affected by any Covid-19 delays? 
No - our processing times are back to normal now (woo hoo) so your order should be dispatched within 2-5 days

Will my order be affected by Brexit? 
*Deliveries to UK addresses will not be affected.*
Like most stores (and shoppers) on both sides of the border, we are really disappointed to see the implications of the final Brexit agreement.

Unfortunately, between now and 1st July, most of our EU customers could be asked to pay additional taxes or customs fees upon receiving their orders.

There are 3 tiers for extra charges for UK orders arriving in the EU:
1) if your order value is under €22, you shouldn't be asked to pay any extras at all.
2) if your order is between €22-€150 you're likely to be asked to pay local VAT at customs (you should be able to claim back the UK VAT you paid on your purchase here, but we appreciate it’s extra effort and not ideal)
3) on orders of €150 and over customers are likely to also be requested to pay import fees

Fortunately we only expect this to be a struggle until July 1st. After that, EU regulations will mean we're able to operate in the same way we previously did - without anyone having to pay extra taxes or customs fees.

To our EU customers: we love you guys, and thank you for bearing with us!

What countries do you ship to?
We ship to most countries!

Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it. We are not able to ship to: Afghanistan, Iran, Islamic Republic Of, Iraq, Jordan, Myanmar, Korea, Democratic People's Republic Of, Russia, Sri Lanka, Syria, Yemen, Algeria, Angola, Burundi, Congo, Congo, The Democratic Republic Of The, Liberia, Libyan Arab Jamahiriya, Nigeria, Sierra Leone, Somalia, Saudi Arabia, South Africa, South Sudan, Sudan, Togo, Zimbabwe, Cuba, Brazil, Paraguay, Mexico, United Arab Emirates, Belarus, Bosnia And Herzegovina, Croatia, Moldova, Republic of, Montenegro, Serbia

How fast is your turnaround time?
Typically we'll freshly print your item and dispatch it within 3-5 business days 

Can I trust these Spark ppl?
Our checkout uses Shopify Payments and Paypal, for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know over live chat and they'll do everything in their power to fix the problem or give you a full refund

How long will my order take to arrive?
We need 3-5 days to freshly print your item, and then once dispatched, you can expect your order within:
• 1-2 business days - UK
• 3-5 business days - Europe
• 2-4 business days - USA

How much does shipping cost?
Shipping costs vary based on location and the size of your order. The table below summarises costs for our most popular locations and order types. If you have any specific requirements, just drop us an email.

Should I go on a diet?
No, you're perfect

Are your products ethically made? 
Abso-fucking-lutely. All of our tees are produced in a W.R.A.P Gold certified facility (NO sweatshops, NO child labour)

How can I help a girl out today?
With every purchase, SPARK is able to donate desperately needed sanitary supplies (tampons, pads, liners) to shelters and drop-in centres for those who can't afford to buy them. This will help homeless or refugee women and girls during an especially difficult time of the month.

Have more questions? 
We're here to help! Find the live chat icon to the right of the screen -->