FAQ
Our friendly support team are ready and waiting to help with any queries you have - just email hi@thespark.company for a speedy response
Here's some frequently asked questions in the meantime:
Will my order be affected by any Covid-19 delays?
No - our processing times are back to normal now (woo hoo) so your order should be dispatched within 2-5 days
Will my order be affected by Brexit?
Deliveries to UK addresses will not be affected. Deliveries to the EU for orders under €150 will not be affected, but for orders to the EU over €150 there may be import fees to pay.
To our EU customers: we love you guys, and thank you for bearing with us!
What countries do you ship to?
We ship to most countries!
Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it. We are not able to ship to: Afghanistan, Iraq, Jordan, Yemen, Algeria, Angola, Burundi, Congo - Brazzaville, Congo - Kinshasa, Liberia, Libya, Nigeria, Sierra Leone, Somalia, South Sudan, Sudan, Togo, Zimbabwe, Brazil, Paraguay, Bosnia & Herzegovina, Montenegro, Serbia, Saudi Arabia
How fast is your turnaround time?
Typically we'll freshly print your item and dispatch it within 3-5 business days
Can I trust these Spark ppl?
Our checkout uses Shopify Payments and Paypal, for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know over live chat and they'll do everything in their power to fix the problem or give you a full refund
How long will my order take to arrive?
We need 3-5 days to freshly print your item, and then once dispatched, you can expect your order within:
• 1-2 business days - UK
• 3-5 business days - Europe
• 2-4 business days - USA
How much does shipping cost?
Shipping costs vary based on location and the type of shipping selected at checkout. Below are the costs for our most popular locations and shipping types. If you have any specific requirements, just drop us an email.
🇬🇧 United Kingdom
Get FREE standard UK shipping on all orders over £70!
Standard UK Shipping - £3.50
Express UK Shipping - £6.00
🇪🇺 Europe
Get FREE standard EU shipping on all orders over £70!
Standard EU Shipping (untracked) - £5.50
Tracked EU Shipping - £9.50
🇺🇸 United States
Get FREE standard US shipping on all orders over £100!
Standard US Shipping (untracked) - £7.50
Tracked US Shipping - £9.50
🌍 Rest of World
Standard Worldwide Shipping (untracked) - £7.00
Tracked Worldwide Shipping - £13.00
Should I go on a diet?
No, you're perfect
Are your products ethically made?
Abso-fucking-lutely. All of our tees are produced in a W.R.A.P Gold certified facility (NO sweatshops, NO child labour)
How can I help a girl out today?
With every purchase, SPARK is able to donate desperately needed sanitary supplies (tampons, pads, liners) to shelters and drop-in centres for those who can't afford to buy them. This will help homeless or refugee women and girls during an especially difficult time of the month.
Have more questions?
We're here to help! Find the live chat icon to the right of the screen -->